Methodology for operationalizing a theoretical model for the design of Strategic Information Systems in Higher Education Institutions

Abstract

The management of academic quality processes in Higher Education Institutions requires Strategic Information Systems (SIS) grounded in rigorous theoretical and methodological foundations, capable of ensuring relevant and reliable information for decision-making and continuous improvement. As part of a broader institutional project undertaken at Universidad San Gregorio de Portoviejo (USGP), a theoretical model for the design of such systems had previously been developed and published. This article complements that contribution by proposing a methodology to operationalize a theoretical model for the design of SIS at USGP. The study was conceived with a descriptive, explanatory, and propositional scope and was conducted under a mixed-methods design. Theoretical methods included analysis–synthesis, induction–deduction, modeling, and the systems approach. Empirical methods comprised surveys, interviews, document review, information triangulation, and user consultations. The resulting methodological proposal consists of interrelated stages that foster systematic planning and implementation through a logical framework incorporating actions, content, and outcomes. The proposed methodology is distinguished by its flexibility and participatory orientation, enabling continuous feedback. This proposal aligns with USGP’s institutional commitment to the continuous improvement of academic quality management.