Inter-organizational conflicts and solution strategies
DOI:
https://doi.org/10.36097/rsan.v0i36.1231Keywords:
organization, management, conflict, organizational conflict, conflict managementAbstract
Conflict is one of the natural elements of organizational life. Conflicts in organizations and the management of these conflicts have a direct impact on the performance and efficiency of organizations. The effective functioning of organizations depends on the optimal level of conflict or effective conflict management. It can be said that well-managed and directed conflicts are beneficial for organizations. In this context, it is important to know the strategies that employees and supervisors adopt when dealing with conflicts and their conflicts. The purpose of this study is to determine the solution strategies that employees adopt in the conflicts experienced by the employees in organizations and to determine whether these strategies differ significantly according to the demographic variables. In this context, data collected from a sample of public sector employees in the Turkish Republic of Northern Cyprus (TRNC) were analyzed. As a result of the analysis conducted in order to determine the conflict resolution strategies and the degree of usage of them, it was determined that the employees used high level of conflict resolution strategy and the other conflict resolution strategies were used in a medium level.Downloads
References
Aldemir, M.Ceyhan (1985), Örgütler ve Yönetimi, İzmir: Göksu Üniversitesi Kitapevi.
Andreasen, Alan R. (1995). Marketing Social Change: Changing Behaviour to Promote Health, Social Development, and the Environment, San Francisco: Jossy Bass.
Arı, İzzettin (2018). Sosyal Sigorta Kapsami Dişinda Kalan Engellilerin Sosyal Güvenliği_Tokat Örneği, Yüksek Lisans Tezi. Ondokuz Mayıs Üniversitesi Sosyal Bilimler Enstitüsü, Samsun.
Aydın, Mustafa (1984), Örgütlerde Çatışma, Ankara:Bas-Yay Matbaası.
Baker, Suzan; Holt, Sue (2004). Making Marketers Accountable: A Failure of Marketing Education? Marketing Intelligence & Planning, 22(5), s.557-567.
Gürbüz, Sait; Şahin, Faruk (2016). Sosyal Bilimlerde Araştırma Yöntemleri. Ankara: Seçkin Yayınları.
Dontigney, Eric (2018), 5 Conflict Management Strategies, Houston Chronicle, https://smallbusiness.chron.com/5-conflict-management-strategies-16131.html.
Berger, Laura (2017), Five Conflict Management Strategies, Forbes Europe Edition https://www.forbes.com/forbescoachescouncil/2017/five-conflict-management-strategies/#7c6312cb521d
Borisoff, Deborah; Victor, A. David (1998), Conflict Management: A Communication Skills Approach, Boston: Allyn and Bacon.
Causes of Organizational Conflict, http://smallbusiness.chron.com/causes-organizational-conflict-168.html.
Coser, A.Lewis (1967), Continuities In The Study Of Social Conflict, New York: Free Press Paperback.
Cross, P.Cross; Names, J.Hean; Beck, Darrell (1979), Conflict and Human Interaction, Kendall:Hunt Publishing Company.
Çağlayan, O. Akan (2006). Örgütsel Çatışma Yönetimi ve Bir Araştırma, Yüksek Lisans Tezi. Pamukkale Üniversitesi Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı Yönetim ve Organizasyon Bilim Dalı, Denizli.
Conflict Management, http://www.fao.org/docrep/W7504E/w7504e07.htm
Conflict Management, https://www.managers.org.uk/knowledge-bank/conflict-management
Conflict Resolution, https://www.mindtools.com/pages/article/newLDR_81.htm
Düşükcan, Muhammet (2003) Örgütlerde Çatışma Yönetimi Sürecinde Örgütsel İletişimin Etkinliği: Kuramsal ve Uygulamalı Bir Çalışma, Yayınlanmamış Doktora Tezi, Selçuk Üniversitesi Sosyal Bilimler Enstitüsü İşletme Anabilim Dalı Yönetim ve Organizasyon Bilim Dalı, Konya.
Folger, P.Joseph (2009). Working Through Conflict, Boston: Pearson Education.
Onal, Güngör (1983), İşletme Yönetim ve Organizasyonu, Bursa: Akademi Kitabevi Yayını.
Organizational Conflict, https://businessjargons.com/organizational-conflict.html
Hocker, Joyce; Wilmot William (1985). Interpersonal Conflict, Iowa: Wm. C. Brown Publishers.
Katz, Daniel; Kahn, L.Robert (1978) The Social Psychology of Organisations. New York:John Wiley & Sons.
Koçel, Tamer (1993). İşletme Yöneticiliği, İstanbul: Beta Basım Yayım Dağıtım.
Marx, Karl; Engels, Fredrick (1996) The Communist Manifesto (trans. Samuel Moore in 1888). London: Orion.
Niederauer, Sevda (2006). Üniversite Üst Düzey Yöneticilerinin Kişilik Tipleri ve Örgütsel Çatışma Çözme Stilleri, Doktora Tezi. Dokuz Eylül Üniversitesi Eğitim Bilimleri Enstitüsü, İzmir.
Pondy, R.Louis. (1967), Organizational Conflict: Concepts and Models, Sage Publications, 12, s.296-320.
Rahim, M.Afzalur; Magner, R.Nace; Shapiro, L.Debra (2000) Do Justice Perceptions Influence Styles Of Handling Conflict With Supervisors? What Justice Perceptions, Precisely?, The International Journal of Conflict Management, 11 (1), s. 9-31.
Robbins, P.Stephen (1996) Organisational Behaviour: Concepts, Controversies and Application, NJ: Prentice Hall.
Robbins, P.Stephen (1994) Örgütsel Davranışın Temelleri (Çev. Sevgi Ayşe Öztürk) Eskişehir: Etam Yayınları.
Schweiger, M.David; Sandberg, R.William, and Regan; W.James (1986). Group Approaches For Improving Strategic Decision Making, Academy of Management Journal, 29 (1), s.51-71.
Thomas, W.Kenneth (1976) Conflict and Conflict Management, Chicago: Rand McNally College Publishing Company.
Toplu, D. Bayır (1998). Kamu Kurum Arşivlerinde Çalışan Personelin İş Tatmini, Yüksek Lisans Tezi, Hacettepe Üniversitesi Sosyal Bilimler Enstitüsü, Ankara.
Tunçer, Polat (2011). Örgütsel Değişim ve Liderlik. Sayıştay Dergisi, 80, s.57-83.
Türkel, U. Asuman (2000) Toplam Kalite Bağlamında Grup Dinamiği ve Çatışma Yönetimi. İstanbul: Türkmen Kitabevi.
